SHIPPING
We ship worldwide. All packages are insured with a tracking number at a flat rate listed below:
UK: £8
EU: £12.50
Outside of the EU: £30
DELIVERY PERIOD
We try to process your order in 1-3 business days.
Once your parcel is out for delivery it should take:
UK: 1-2 business days
EU: 3-5 business days
Outside of the EU: 6-7 business days
Customs and duties costs will be covered by customers.
RETURN POLICY
Return requests must be made within 14 days of delivery to dastandhand@gmail.com. Please outline your name, order number and returning item(s) in the email. Once the return request is open, the item(s) must be sent to us as soon as possible.
For the return to be accepted, the item(s) must be:
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In its original condition; unworn, unused, unaltered, unwashed and undamaged.
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Posted in the box package in which it was received, or an equally secure outer box.
All returns are organised and paid for by the customer.
REFUNDS
Please be advised that refunds may take up to 5 working days to reach your account.
The refund will be made to the original payment method excluding the cost of the original shipping fee and any duties or taxes incurred.
PRIVACY STATEMENT
When you interact with us through websites, social media pages, email or other digital properties we will collect and process information that relates to you, known as personal data.
Online: When you purchase an item via our websites we collect your name and your company name (in case you are a small business), full postal and/or separate billing address, e-mail address, ordered and returned items, delivery information, invoice information and other data relating to fulfilling your order. We will also collect data on the usage of your vouchers (e.g., validity and amount) or gift cards. Furthermore, we collect data you choose to provide us with additional fields, such as your date of birth and telephone number.
We use this data because it is necessary to conclude, execute and manage your purchase and to handle your order. Please note that in some cases requested information may be mandatory. If you do not provide us with a name and delivery address, we will not be able to deliver your items.
HOW DO WE SHARE, USE & DISCLOSE INFORMATION?
Your personal data can be accessed by our employees to the extent that this access is required to enable them to perform their work for us. In addition, we disclose personal data to public authorities, justice and law enforcement, fiscal authorities and other authorities assigned with investigative powers or public authority pursuant to applicable law.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
USE OF COOKIES
Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you will not have to re-enter this information every time you visit the website or navigate from one page to another. They remember your selection and the choices you make to improve your experience on our website. Cookies also provide information about how people use a website; for example, if it is the first time that a user visits it or if it is a frequent visitor. We call them “functional cookies”.
Cookies can also be used to allow us to further develop and improve the functionality of our website by tracking usage. In some cases they improve the speed with which we can process your request, allow us to remember site preferences you have selected. You can make a choice to not consent to our use of these “analytical cookies”.
Social media- and advertising cookies offer the possibility to connect you to social networks and share content from our website on social media. Information that we obtain from advertising cookies is used to maintain your personal advertising profile. These cookies also help us to include you in a particular online audience in our Data Management Platform.
TERMS
This website is owned and operated by Dast&Hand. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service and online shop, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
COMMERCIAL TERMS
When buying an item, you agree that:
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you are responsible for reading the full item listing before making a commitment to buy it.
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you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.